Dear residents,
You may have received recent communication from L&Q informing you of a refund to your Service Charge account as a consequence of the move to direct billing with Savills, the managing agent.
As a committee, we were concerned that this refund would leave a period of three months (April-June 2025) unaccounted for in our payments, with potential for a large bill to follow from Savills covering this period.
We therefore contacted Adrian Shaw, Group Head of Homeowner and Leasehold Support for L&Q, to confirm the circumstances of the refund. He stated:
“Just to clarify that Savills will not be billing you for April to June 2025. These were the payments on account made by you to L&Q on the assumption that you would continue to be billed by us for the service charges levied by Savills on behalf of Lendlease. As you know Lendlease’s accounting year is from the 1st July to 30th June, so the money you paid to us prior to that is being returned to you. We have made an assumption that we will not directly incur any charges from Lendlease during 2025/26.
We also expect Lendlease’s balancing charge for 2023/24 to be a credit, we are awaiting an update as to when we might get the accounts”.
The refund amount should now show as a credit on your L&Q rent account. You will be able to request these funds by email as details in the communication from L&Q, and/or by using the “request a refund” functionality within your L&Q account.
As usual, please do not hesitate to contact us with any queries on this matter,
The AHRA Committee
South Gardens Residents' Association 