If you are a shared owner then Savills has just issued the delayed service charge demands via email for the second half of this financial year, 1st July 2025 – 31st December 2025.
(Always be cautious of phishing and scam attempts before sending large sums of money, particularly via standing order or direct debit.)
As a reminder, Savills will now bill you directly for service charge, whilst L&Q will continue to invoice for the rent due on your Shared Ownership property.
The email should include your service charge invoice, including the amount and how to pay. Savills advise:
“To support affordability and continuity, shared owners may pay their bi-annual service charges in equal monthly instalments. We have recently introduced direct debit payments for all owners at Elephant Park. Should you wish to sign up to this, please email elephantparkdirectdebit@savills.com for a direct debit mandate. Direct debits will be taken twice a year as standard, in line with your payment due dates. Additional collections may apply for any balancing charges, if raised separately. Should you wish to pay monthly instead, you can set up a standing order directly with your bank using the details stated on your demand.
“Payment is normally due within 30 days of the demand date, but in consideration of the fact that shared owners’ previous arrangements with L&Q for monthly payments, there will be the option for payment to be spread over instalments, with the total amount of this demand being due by 31st December 2025. If you would like to discuss setting up an alternative payment plan, please contact elephantpark@savills.com direct.”
Savills will charge a management fee of £120 per calendar year per unit. This is in lieu of the management fee previously paid to L&Q.
As a result of a complaint by Arum and Henderson RA officers on behalf of shared owners, Savills have agreed to reduce direct billing by £30 for the first year in recognition of the delays. This will reflect on your bill as £60 charge minus a £30 credit.
There has been some confusion amongst residents regarding the transition from L&Q to Savills billing. We recommend you review your own payments both in your bank statements and on the L&Q residents’ portal here. Any discrepancies can then be queried with both parties.
As always, please do feel free to contact the Arum and Henderson Residents’ Association if you have any queries about this process. We will always endeavour to help or signpost you to the appropriate support.
South Gardens Residents' Association 